Frequently Asked QuestionsAbilene, TX
WHAT SHOULD I DO IF I HAVE A PLUMBING EMERGENCY?
If you can turn off the water, do so before calling us. Do not postpone calling us since we are available 24/7 and can send someone out to prevent further damage to your home. If the plumbing only leaks when people use it, stop using it and wait for our team member to determine the best method for repairs.
HOW SOON CAN YOU SEND SOMEONE OUT FOR SERVICE?
We offer 24 hour service all week to provide quality service when you need it. Call us when you have an emergency situation and we will send someone out as soon as possible. We will also be able to give advice on how to deal with the current situation until one of our team members arrives.
WHAT SHOULD I DO IN THE EVENT OF A GAS LEAK?
If there is any device leaking gas into the air, then shut off the device. Evacuate the house and call the authorities before calling us. Warn surrounding neighbors of the gas leak and wait for the authorities to arrive then give us a call. We will send a team member with the proper training out to help with the situation.
HOW LONG WILL A SERVICE JOB TAKE?
Since each job will be slightly different from another, the timing will depend entirely on the problem we are responding to. Smaller issues may only take a couple of hours, but major issues that involve flooding to multiple areas of the building and require special parts to repair may take longer. When we send someone out to look at the issue, we will be able to give a more accurate time estimate.
HOW CAN I DETERMINE IF MY AC UNIT NEEDS MAINTENANCE?
If the unit seems to not cool the house as quickly as in the past, makes odd sounds or does not function properly, give us a call. While the issue may be a minor fix, if someone without the knowledge attempts to do so, then he or she will risk further damage to the unit. During an appointment, we can also help determine when the unit may need maintenance or replacement.
WHAT IS THE COST OF REPAIRS?
The cost for repairing any plumbing, heating or AC unit will vary on the extent of the damage and the parts necessary for repairs. Before we begin repairs, we will assess the situation, determine the cause and give you an estimate of cost. For more information on prices and financing options, give us a call.
CAN YOU INSTALL A NEW HEATING OR AIR CONDITIONING UNIT?
Yes. We specialize in the repair, maintenance and installation of HVAC, heating and AC units. It is best to seek professionals who understand how to effectively attach the unit without causing damage to the house.
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